Delivery policy

At PETSTORE, we are dedicated to providing high-quality products for your pets. We carefully select our suppliers and inspect all incoming shipments to ensure they meet our standards for safety, functionality, and durability. We prioritize non-toxic, pet-friendly materials and conduct thorough research and testing before adding new products to our inventory. Our commitment to quality extends to our customer service, ensuring a positive shopping experience for you and your pets.

If you have any issues with your product, please reach out to us within five days of receiving your order.

Yes, at PETSTORE, we understand that sometimes a product may not meet your expectations or suit your pet's needs. We offer a hassle-free exchange policy within 5 days of purchase. Simply contact our customer service team to initiate the exchange process. The item must be unused, in its original packaging, and accompanied by proof of purchase. Please note that certain items, such as personalized or perishable goods, may not be eligible for exchange. We strive to ensure your complete satisfaction with your purchase from PETSTORE and are committed to providing a positive shopping experience for you and your pet. A fee of Rs200 is charged for home delivery or pick up in store is free.

At PETSTORE, an order is confirmed once you successfully checkout. You will receive a confirmation email with details of your purchase, including the items ordered, total cost, and estimated shipping time. Do make sure to insert the correct email address to receive the confirmation email .If you have any concerns about the status of your order, please feel free to contact our customer service team for assistance. Thank you for choosing PETSTORE ONLINE for all your pet supply needs!

We accept various payment methods to make your shopping experience convenient. These include Cash on Delivery, MCB Juice, Bank Transfer (before delivery), and PayPal. All transactions are secure and encrypted to protect your information. If you need assistance, please contact our customer service team.

Yes, CASH ON DELIVERY is accepted, please tender the exact amount on delivery

We provide home delivery services across Mauritius and Rodrigues.

We deliver from Monday to Friday, excluding weekends and public holidays.

The delivery fee is Rs200 for standard, which usually takes 1-5 business days for delivery. Additionally, orders over Rs1500 qualify for free standard shipping. We are committed to ensuring that your pet's necessities are delivered to your doorstep in a timely and cost-effective manner.

For orders over Rs.1500, delivery is free and takes 1 to 5 business days. For orders under Rs.1500, a delivery fee of Rs.200 applies. For Rodrigues, shipping costs are calculated post-order, and we will inform you of the details.

At PETSTORE ONLINE, all online orders for in-store pickup must be paid for in advance. This ensures a smooth and efficient pickup process. If you cannot pick up your order or are unreachable by phone within two weeks, your order will be automatically canceled, and a refund will be processed. This policy helps us manage inventory and ensure prompt service. If you foresee any issues with picking up your order within the two-week timeframe, please contact our customer service team to make alternative arrangements.