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Frequently Asked Questions

Welcome to our FAQ section! Find answers to commonly asked questions about our products, services, and policies here.

  • How do you ensure the quality of the product?
    PETSTORE IS committed to providing high-quality products for your beloved pets. To ensure the quality of our products, we carefully vet and select our suppliers, choosing only those who share our dedication to excellence. Additionally, our team closely inspects all incoming shipments to guarantee that they meet our standards for safety, functionality, and durability. We also prioritize products that are made from non-toxic and pet-friendly materials. Before adding a new product to our inventory, we conduct thorough research and testing to ensure that it meets the needs of our customers and their pets. Our commitment to quality extends to our customer service as well, as we continuously strive to provide the best experience for pet owners. Rest assured that when you shop at PETSTORE ONLINE, you are getting products that are carefully curated and rigorously vetted for quality and safety.
  • What happens if we find an issue with one of the product?
    If there is any issue with your product , please contact us within five days of the delivery.
  • Do you have an exchange policy in case of change of mind?
    Yes, at PETSTORE, we understand that sometimes a product may not meet your expectations or suit your pet's needs. We offer a hassle-free exchange policy within 5 days of purchase. Simply contact our customer service team to initiate the exchange process. The item must be unused, in its original packaging, and accompanied by proof of purchase. Please note that certain items, such as personalized or perishable goods, may not be eligible for exchange. We strive to ensure your complete satisfaction with your purchase from PETSTORE and are committed to providing a positive shopping experience for you and your pet. A fee of Rs200 is charged for home delivery or pick up in store is free.
  • When does an order get confirmed for online purchases ?
    At PETSTORE, an order is confirmed once you successfully checkout. You will receive a confirmation email with details of your purchase, including the items ordered, total cost, and estimated shipping time. Do make sure to insert the correct email address to receive the confirmation email .If you have any concerns about the status of your order, please feel free to contact our customer service team for assistance. Thank you for choosing PETSTORE ONLINE for all your pet supply needs!
  • What payment methods are accepted on the platform?
    PETSTORE accepts a variety of payment methods to make your shopping experience as convenient as possible. We currently accept Cash on delivery,Payment by JUICE and BANK TRANSFER (done BEFORE delivery).Additionally, we also accept PayPal as a secure and flexible form of payment. Rest assured, all transactions on our platform are secure and encrypted to protect your sensitive information. If you have any questions or need assistance with payment methods, please feel free to contact our customer service team for further assistance.
  • Is cash on delivery accepted?
    Yes, CASH ON DELIVERY is accepted, please tender the exact amount on delivery
  • Where do we deliver?
    We offer home delivery all across Mauritius and Rodrigues.
  • What are the day of delivery?
    We deliver 5 days per week except on Saturdays, Sundays and public holidays.
  • What is the delivery fee?
    The delivery fee is Rs200 for standard, which usually takes 1-5 business days for delivery. Additionally, orders over Rs1500 qualify for free standard shipping. We are committed to ensuring that your pet's necessities are delivered to your doorstep in a timely and cost-effective manner.
  • What are the delivery rate?
    FREE DELIVERY : for all orders over Rs.1500 (1 to 5 business days) NORMAL DELIVERY if less than Rs.1500 : Rs.200 (1 to 5 business days) RODRIGUES : shipping is calculated after order, we will contact you.

Still Have Questions?

For further information, please contact us or email us. We're here to assist you with any questions or concerns.

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